Able Living

Lead Experience Design

We don't design for the average user.
There is no average user.

Impairment can't be fully understood in a few hours. But a few hours is enough to dismantle the assumption that everyone uses a product the way you do.

"I keep pressing it, but I have no idea if the temperature is going up or down."

"The knob turns, but once it's moved I can't remember what I selected — or feel where I am."

"There's audio feedback, but no levels to it. I can't tell one sound from another."

"Accessibility stopped being a checklist item the moment it became something we'd personally struggled with."